Pizza vs Delivery: Think Like a Manufacturer
You are no longer a __(“your product here”)___ company.
In the same way pizza purveyors began offering delivery service, and subsequently considered themselves no longer in the pizza business but rather the delivery business. You must now think and operate like a manufacturer.
If you need, are in the process of, or just built your first food safety plan, it’s time you start thinking like this. Yes, your vision, product, and objectives don’t change, but you must start to retrain your brain to think like manufacturers. Change is hard, change without a plan/process is harder. Your food safety plan is just the start.
Be courageous and get to know your plan inside and out. Start small like your sanitization plan. Use a daily huddle before processing starts. Perhaps have a teammate read the Sanitization Standard Operation Procedures (SOP) and other teammates to read the various tasks to be completed that day. 2 to 4 minutes is all you need.
The next day, start with a review of each teammate's encounter with the SOP and tasks and have them provide feedback. Record the feedback. Use your phone to record (more on this later). Encourage the feedback. Don’t muddle this with other elements of processing or previous days mistakes.
Now, be sure to use a transcription app to convert the audio recording to written content. Slap date/time/and names involved on the sheet. Review all feedback. Some feedback ought to be implemented immediately, and others require more time and consideration. However, this shouldn’t stop you from reviewing the feedback with the team at a set frequency, for example, every Friday.
This small 2 to 4 minute daily meeting now has 7 days of written feedback from your team. It took you 20 minutes; + loading your Mp4 files (audio) to the transcription app, 5 minutes; + time to file on your laptop, another 5 minutes. This investment of your time, 30 mins at most, has started a positive and inclusive culture. The same culture that will habitually review, give back, and implement change that improves efficiency, quality, and more.